Brother Printer offline

How to troubleshoot Brother Printer offline error?

You are getting the offline error on your brother printer. That can be annoying, particularly when you are trying to print something.

There could be a number of reasons your printer is offline. You see printers are a complex machine, with many different parts and connection, each have to work perfectly well and in sync, for the printer to perform its work correctly.

The offline issue can be due to many reasons, power failure, network issues, maybe the printer's drivers files got corrupted, hardware issues, even loose connection may cause the error. You see the problem could be anywhere down the line so how do you resolve this error.

brother printer offline

Well, the best course is to asses every major reason that can cause this problem. Only in this way you can pinpoint the actual reason and work accordingly to resolve it.

That is exactly what we are going to tell you in this guide. We will go through every possible scenario that could be the culprits for this issue, and we will help you to troubleshoot this annoying problem.

Ensure that the printer is connected to a power supply and powered on.

Power failure is the most common reason; a printer goes offline.

  • Check the screen of the printer. If there is no light or the screen look blank, it may be possible that it not getting the power supply.
  • Check the power cable; it may be loose. The best thing is to undo the cable and reconnect it to the power supply.
  • Now power on your printer and check if it came back online.

Check for any hardware issue

  • Power off your printer first.
  • Look for any paper jam. A jam paper may cause the mechanical equipment of your printer to stop, which may result in the offline error.
  • Remove the ink cartridges once and then reinsert them.

Make sure that the printer is connected to the computer

Ok, you have ruled out the power failure to be the issue that is causing the Brother Printer is Offline error. Now it's time to check that the printer is connected to the computer.

It may be possible that your printer got disconnected from your computer. Your printer can be connected to the computer through USB, it can be connected wirelessly through Wi-Fi, or it can be connected through an Ethernet cable.

  • Power off your printer first.
  • If you connect your printer through USB, unplug the USB cable from both the USB port of your printer and your computer.
  • Connect the USB cable again.
  • If you connect your printer through Wi-Fi;

  • Switch off the Wi-Fi and then switch on again.
  • Check that the WPS on your hub or router is also in power-on state.
  • Make sure that both your printer and your computer are on the same wireless network.
  • If you connect your printer through Ethernet cable

  • Check that the Ethernet cable is not loose on both the Ethernet ports of your printer and router
  • Check that the router is connected to the network.

Ensure that your printer status is online in Device and printer

Click the start button then control panel and then Device and printer Right-click the printer icon.

From the dropdown menu, click what's printing.

If there is a tick mark on use printer offline removes it.

Now choose the open as administrator option and enter the password if any.

Check your printer status; it may have returned online

Make sure that your printer is set to the default printer

If your printer is not set as the default printer, your computer's operating system may not communicate with it; the result will be that the printer will show offline.

  • Go to control panel and choose Device and Printer
  • There will be an icon for your Brother Printer.
  • Right-click the printer icon and from the dropdown menu choose the set as default option.
  • Press the tap her to select the printer button.
  • This will set your printer as the default printer.

Ensure that the printer's drivers are up to date

Faulty drivers can also cause the printer to show printer offline error. You must keep your printer drivers updated

  • Open the official website of the brother printer on your web browser.
  • Select the download page.
  • You have to enter your product name to get the available software packages for your product.
  • Choose the full driver and software package.
  • Download it.
  • Run the installer and after installation click finish.
  • Check the printer status.

If you find performing all these checks overwhelming or you are unable to do so, it is always better to call the help center of brother printer and ask the expert for assistance.

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