HP Wireless Printer Setup

Easy Ways for HP Printer Troubleshooting

how to fix windows 10 printer problem

HP printers are one of the most popular printers in the Information Technology sector. They have the best features that make them the first choice in the office environment all over the world. They hardly get any faults. However, if your HP printer is troubling you, we are here to help you. In this article, you will find tips for HP printer troubleshooting.

Check out the following troubleshooting steps:

  • You need to download HP Printer and Scan Doctor by visiting the HP printer website.
  • Open HP Website.
  • Click on the Diagnostic Tools tab.
  • Download HP Printer and Scan Doctor application.
  • You need to run the HPPSdr.exe file from the download folder on your computer.
  • You need to click Start and then select your printer.
  • If the HP printer is not showing in the list, select Retry.
  • You need to click on either Fix Printing or Fix Scanning.
  • You need to follow the instructions.
  • A checkmark means your printer doesn't have any errors.
  • A wrench means a problem was there and it was fixed.
  • An exclamation mark means a test failure and was skipped.
  • An X means the printer has an error. You need to follow the instructions to fix the error.

Many times, the HP Print and Scan Doctor fails to find the printer. In such scenario, you will need to follow the below-mentioned instructions:

For Wireless Network Printer

  • Restart both the printer and the computer: You need to restart the computer and the printer to clear error conditions.
  • Confirm the printer wireless connection and network name: You need to check if the blue light next to the Wireless icon is on and steady in the HP Printer. Go through the Wireless network menu to ensure the printer is connected to the correct network as your computer.
  • Keep the printer and router closer together: Keep and move the printer and the computer closer to the wireless router, to within 6 ft. Wireless signals become weaker at greater distances.
  • Manually add the printer to the network: You need to add the HP printer to the wireless network through its Wireless Setup Wizard found on the printer control panel network or wireless settings menus. Simply follow the on-screen instructions to connect the printer to the correct wireless network.
  • Restart the router: There can be an issue with the router. You need to restart the router.
  • Check the band setting of router: Many routers function in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Ensure the 2.4 GHz router band is switched on and broadcasting. If the router is broadcasting different network names (SSIDs) for each band, you need to connect the printer to the 2.4 GHz band name or SSID.
  • Check your firewall settings: The Windows firewall software might stop the printer from accessing the computer. You need to accept or allow any firewall messages that pop up during the printer software download and installation. You can also configure the Windows firewall to allow HP downloads and installations.
  • Check for any obstacle between the printer and the router: You need to remove any metal objects between the printer, the computer, and the access point (router). Objects such as refrigerators or metal bookcases can prove to be an obstacle with wireless signals.
  • Check for other devices emitting radio and wireless signals: You need to move any devices that are emitting radio signals e.g. microwaves and cordless telephones, away from the printer.
  • Set the correct IP address on the printer: You need to set the correct IP for your printer. It is a bit frustrating but it can be fixed easily.

For Wired (USB) Printer

  • Restart the printer and computer: You need to restart the computer and the printer to clear error conditions.
  • Reconnect the cable: You will need to disconnect and reconnect the USB cable from the printer and the computer.
  • Try Connecting to a different USB port: You will need to connect the cable to a different USB port on the computer.
  • Try Disconnecting from a USB hub or docking station: You need to try connecting the cable directly to the computer if you are using a USB hub or docking station.
  • Try a different USB cable: You need to use a different USB cable. HP supports USB cables less than 3 m in length.
  • Try Disconnecting other USB devices: If you have multiple USB-connected devices, such as another printer, the computer may not have adequate power supplied to the USB ports to detect and work with all of them. You will need to disconnect any other USB devices that are not in use.

Windows also has a Printing Troubleshooter for HP printers.

  • Download the Printing Troubleshooter from here.
  • Install the downloaded application by opening and running it.
  • You will need to clearly watch and follow the instructions.

If your printer is causing problems only after updating or upgrading to Windows 10, do the following:

  • Open Start menu-Settings-Device-Printers & Scanners-Related Settings-Devices-Printers and Printers.
  • You need to check if the printer is in Unspecified state in the Device list.

If it is in Unspecified state, you will need to uninstall and reinstall the HP printer.

  • Open Start menu-Settings-Device-Printers & Scanners-Related Settings-Devices-Printers and Printers.
  • Select Remove under Printers & Scanners.
  • Install the HP printer by connecting it to the computer if it is USB cable
  • If it is a wireless printer, use Add a device feature.
  • Open Start menu-Settings-Device-Printers & Scanners-Related Settings-Devices-Printers and Printers.
  • Pick Add a printer or scanner.
  • Find the printer in the list and pick Add device.
  • Remember to use Windows Update to update the printer drivers.

So, you now have the knowledge of how to perform "HP printer troubleshooting". All of the above-mentioned steps are quite simple. However, you can bank on experts to carry out them if you fear about damaging your printer. The experts will have a thorough checkup of the HP printer to ascertain the real cause of the problems. They will easily identify and troubleshoot them. Schedule a meeting with them for HP printer troubleshooting.